UMC Victoria Hospital: Patient Rights and Responsibilities for Quality Care

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Right to respectful care
Right to continuity of care
Right to seek additional opinion for the required clinical care
Right to an informed consent
Right to personal dignity, respect and courtesy
Right to be informed about risks, benefits and complications of the proposed treatment
Right to access own clinical records
Right to privacy and confidentiality
Right to know the identity of care givers
Right to information about healthcare needs
Right to know the cost of treatment advised and being administered
Right to grievance redressal
Right to refusal of treatment

Responsibility to provide complete and accurate information about one's identity and medical condition
Responsibility to provide complete and accurate information about one's relatives / next-of-kin or attendant
Responsibility to treat the hospital staff, other patients and visitors with courtesy, respect and dignity
Responsibility to follow all hospital rules and regulations
Responsibility to ensure all hospital bills are paid in full
Responsibility to maintain hygiene and cleanliness in the hospital
Responsibility to not take any medication without the knowledge of the hospital doctors and care givers
Responsibility to not smoke, chew tobacco or consume alcohol within hospital premises
Responsibility to provide accurate information related to insurance or corporate policy, as applicable
Responsibility to not bring valuables into the hospital
Responsibility to follow the prescribed treatment and keep the treating doctor informed
Responsibility to avoid speaking or behaving in an unruly manner or disturb other patients or hospital staff
Responsibility to adhere to the appointment schedule and maintain decorum within hospital premises

Understanding Patient Rights and Responsibilities at UMC Victoria Hospital