Hospitality Manager

Job No. HM

Position Hospitality Manager

Location Navi Mumbai

Work Experience Minimum 3 years experience in hospitality management. Experience in healthcare hospitality or hotel industry preferred.

Qualification Bachelor’s Degree in Hospitality Management, Hotel Management or related field.

Department Hospitality / Support Service

Reports To Manager Operations / Chief Operations Officer

Job Purpose To oversee hospitality services within the hospital including Laundry, housekeeping,Mantenance, patient comfort services and front-facing hospitality standards to ensure patients and visitors experience a clean, comfortable and welcoming environment.

Key Responsibilities

Manage housekeeping, catering and hospitality support services.
Ensure high standards of cleanliness, hygiene and patient comfort across hospital facilities.
Develop hospitality service protocols aligned with hospital patient care standards.
Monitor catering services for patients, staff and visitors.
Ensure compliance with infection prevention and control guidelines.
Manage hospitality staff schedules and performance.
Monitor patient satisfaction related to environment and hospitality services.
Coordinate with nursing and clinical teams to support patient needs.
Ensure adequate supplies for hospitality operations.
Develop service improvement initiatives for patient comfort.

Person Specifications

Education

Bachelor’s Degree in Hospitality Management, Hotel Management or related field.

Experience

Minimum 3 years experience in hospitality management.
Experience in healthcare hospitality or hotel industry preferred.

Competencies

Customer service excellence
Team leadership
Hygiene and sanitation standards
Communication skills
Operational planning

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